Volyte, a brand of Cloud Server Private Limited, is committed to customer satisfaction. This policy outlines the procedures for service cancellation and our refund eligibility based on the type of service purchased.
1. Cancellation Policy
How to Request Cancellation
All cancellation requests must be submitted through your secure client area. To do this, log in to your account, navigate to "Services," select the product you wish to cancel, and click the "Request Cancellation" button. This is the only method for cancelling an account.
Immediate vs. End of Billing Period
You have the option to either cancel your services immediately or schedule the cancellation for the end of your current billing period. If you choose immediate cancellation, your data and account will be terminated from our servers permanently and cannot be recovered.
2. Refund Policy & Money-Back Guarantee
We offer a money-back guarantee on new hosting plan purchases. Refunds are considered only if you experience a genuine technical issue caused by our service that our support team is unable to resolve within the applicable guarantee period. The guarantee period depends on the service purchased.
10-Day Guarantee for Web Hosting
All new Web Hosting plans are covered by a 10-day money-back guarantee. If you experience a genuine technical issue caused by our service that our support team is unable to resolve within the first 10 days of activation, you may request a full refund of the hosting fees.
7-Day Guarantee for VPS Hosting
All new Linux VPS, Windows VPS, Linux Storage VPS, and Windows Storage VPS plans are covered by a 7-day money-back guarantee. If you experience a genuine technical issue caused by our service that our support team is unable to resolve within the first 7 days of activation, you may request a full refund of the hosting fees.
Eligibility & Exclusions
- The guarantee period begins on the date the account was originally activated.
- This guarantee applies to new customers and new hosting plans only. Service renewals are strictly non-refundable.
- The guarantee is void if you have violated our Terms of Service or Acceptable Use Policy.
Refunds are not provided for:
- Change of mind, accidental purchases, lack of usage, or if the service is no longer required.
- Failure to cancel before automatic renewal.
Non-Refundable Services
The following products and services are non-refundable under any circumstances:
- Domain Name Registrations, Transfers, and Renewals
- Dedicated Servers
- Software Licenses (e.g., cPanel, Plesk, etc.)
- Product Add-ons, Upgrades, or Setup Fees
- Third-Party Services
3. How to Request a Refund
To request a refund under our money-back guarantee, you must first submit a cancellation request as described in Section 1. After doing so, please open a support ticket with our billing department through the client area within the eligible guarantee period. Our team will review your request and typically process refunds within 3-5 business days.
4. Contact Us
If you have any questions about this policy, please contact our billing department before purchasing a plan.