Terms of Service

This Terms of Service ("Agreement") is a legally binding agreement between Cloud Server Private Limited, doing business as Volyte, and you.

1. Account Terms

You must be at least 18 years old and provide accurate account information. You are responsible for your account security.

2. Acceptable Use Policy

Illegal activities, phishing, malware, spam, copyright infringement, network abuse, and similar activities are strictly prohibited.

3. Payments, Renewals and Refunds

3.1 Payments

All services must be paid in advance. Fees are non-refundable except as stated in this policy.

3.2 Renewals

Services renew automatically. Renewal invoices are generated approximately 7 days before the due date.

3.3 Money-Back Guarantee

Volyte offers a 10-Day Money-Back Guarantee for new Web Hosting plans and a 7-Day Money-Back Guarantee for new VPS Hosting plans.

Refunds are considered only if you experience a genuine technical issue caused by our service that our support team is unable to resolve within the applicable guarantee period.

Refunds are not provided for:

Change of mind, accidental purchases, lack of usage, or if the service is no longer required.
Failure to cancel before automatic renewal.
Domain registrations, renewals or transfers.
Dedicated servers, software licenses, setup fees and third-party services.

The Money-Back Guarantee is void if you violate these Terms of Service or our Acceptable Use Policy.

4. Cancellations and Terminations

You may cancel services at any time from the client area. Volyte may suspend or terminate services for policy violations.

5. Backups

Although backup services may be provided, customers are responsible for maintaining their own backups. Volyte is not liable for data loss.

6. Resource Usage

Each Web Hosting plan includes the limits shown on our website (websites, storage, monthly bandwidth, email accounts and databases). To keep the server fast for everyone, an account that uses an unusually high share of the server's CPU, memory or disk activity — for example because of a compromised site or a runaway script — may be limited until the cause is fixed, and we will contact you to help resolve it or to move you to a suitable plan or VPS.

7. VPS Responsibilities

All VPS plans, including Storage VPS, are fully managed by Volyte. For dedicated servers, customers are responsible for securing and maintaining the server unless a managed plan has been purchased.

8. Uptime Target

Volyte targets 99.9% network uptime, excluding scheduled maintenance and events beyond our control.

9. Limitation of Liability

Volyte shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.

10. Force Majeure

Volyte is not responsible for failures or delays caused by events beyond our reasonable control, including natural disasters, power failures, internet outages, damage to undersea (submarine) internet cables, failures of internet backbone or telecom carrier networks, cyberattacks, war, or government actions or restrictions. No refunds, credits or compensation are provided for downtime caused by such events.