Terms of Service

This Terms of Service ("Agreement") is a legally binding contract between Cloud Server Private Limited, doing business as Volyte ("Volyte", "we", "us"), and you ("Customer", "you"). This Agreement governs your use of all web hosting, domain registration, and related services (collectively, the "Services") provided by Volyte.

By purchasing and using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.

1. Account Terms

You must be 18 years or older to use our Services. You are responsible for providing accurate and complete information when creating your account and for keeping this information up to date. You are solely responsible for all activity that occurs on your account and for keeping your password secure.

2. Acceptable Use Policy (AUP)

You agree not to use the Services for any illegal or prohibited activities, including but not limited to:

• Hosting or distributing copyrighted material without permission.
• Sending unsolicited bulk email (spam).
• Hosting phishing sites, malware, or any form of malicious code.
• Engaging in any activity that disrupts or interferes with our network or the services of other customers.
• Hosting adult content, hate speech, or content that is defamatory or harassing.

Violation of the AUP may result in suspension or termination of your Services without notice.

3. Payments, Renewals, and Refunds

3.1. Payments

You agree to pay for the Services in advance of the time period during which such Services are provided. All fees are non-refundable, except as explicitly stated in our 10-Day Money-Back Guarantee.

3.2. Renewals

All services are set to automatically renew to ensure no interruption of service. It is your responsibility to cancel services you no longer wish to use. Invoices for renewal are generated approximately 14 days before the due date.

3.3. 10-Day Money-Back Guarantee

Our 10-Day Money-Back Guarantee applies to new shared hosting and VPS hosting plans. Domain registrations, dedicated servers, software licenses, and setup fees are non-refundable. The guarantee is void if you have violated our Terms of Service.

4. Cancellations and Terminations

You may cancel your Services at any time through the client area. Volyte reserves the right to suspend or terminate your account at any time, without prior notice, for any violation of this Agreement or our AUP.

5. Uptime Guarantee

Volyte provides a 99.9% uptime guarantee on our network and servers. This guarantee does not cover scheduled maintenance or downtime caused by factors outside of our control, such as client-side scripting errors or third-party service failures.

6. Limitation of Liability

In no event shall Volyte, its directors, employees, or agents be liable for any lost profits or any indirect, special, incidental, consequential, or punitive damages whatsoever, arising out of or in connection with our Services, whether based on contract, tort, or any other legal theory.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, and the courts of New Delhi shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

8. Changes to the Terms

Volyte reserves the right to modify these terms at any time. We will notify you of significant changes by posting a notice on our website or by sending an email to the address associated with your account. Your continued use of the Services after such changes constitutes your acceptance of the new terms.