Privacy Policy

Volyte ("we," "our," or "us"), a brand of Cloud Server Private Limited, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our services (collectively, the "Services").

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

We may collect personal information including your name, company name (if applicable), billing address, email address, telephone number, tax identification details (where applicable), and any other information you voluntarily provide when creating an account, purchasing our Services, or contacting our support team.

Identity Verification Data

If identity verification (KYC) is required, we may collect identity documents, proof of address, business registration documents, or other verification information. These documents are processed solely for fraud prevention, account security, legal compliance, and payment verification. Verification documents are stored securely and retained only for as long as necessary to meet legal, regulatory, and operational requirements.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors.

Data From Your Hosting Account

We store data that you create, upload, or transfer on our hosting platform, including website files, databases, and emails. We do not access or share this content unless required by law or to provide technical support at your explicit request.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

Create and manage your account.
Process your payments and refunds.
Email you regarding your account or order.
Provide you with technical support.
Notify you of updates to our services.
Prevent fraudulent transactions and monitor for security threats.

3. Disclosure of Your Information

We do not share your information with third parties except in the following situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Payment Processors: We share payment data with our payment processors to process your payments.
Domain Registrars: For domain name registrations, we are required to share your information with ICANN-accredited registrars.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We use a small number of cookies to run our website and client area:

Essential cookies: keep you logged in to the client area and remember the items in your cart. The site cannot work properly without them.
Live chat (Volyte Chat): our own chat service, run on our servers, stores a small amount of data in your browser so the chat can remember your conversation as you move between pages.
Security (Google reCAPTCHA): used on login, sign-up and checkout forms to protect your account and our services from spam and automated abuse.

We do not use advertising or analytics tracking cookies. You can block or delete cookies in your browser settings, but parts of the site — such as logging in or checking out — may not work without essential cookies. If we ever add optional cookies (for example, analytics), we will ask for your consent before using them.

6. Your Data Rights

You have the right to review, change, or terminate your account at any time. You can review or change the information in your account settings or by contacting us using the contact information provided below.